Good customer service costs too much?

Tue, 07 Nov 2006 11:11:11 -0700

As somebody who’s spent his fair share of time putting together desks and bookcases and children’s toys, one of the most powerful quotes was (paraphrased) “that things should be cheaper - we’re making them ourselves”.

In a post on “Is it tech rage or customer service rage?”, Techcrunch talks about how many stories at “tech rage” are but asks whether they’re really caused by awful customer service.

I certainly think that’s the case. When I see a guarantee from companies like Qwest or Comcast, I immediately discount it down to 0. I’m sure that whatever the guarantee is, there’s something in the fine print that will prevent me from collecting. Assuming, of course, that I have the patience to persist in reaching a person.

Consumer on Sirius Stuff

Good customer service costs too much?